Privacy Policy

Proxyon ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our proxy infrastructure services.

By using Proxyon, you agree to the collection and use of information as described in this policy. If you don't agree, please don't use our service.

We collect minimal information necessary to provide and improve our service:

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our proxy infrastructure
• Billing & Payments: To process transactions and manage your account
• Performance Monitoring: To optimize network performance and reliability using anonymized or aggregated data
• Security & Fraud Prevention: To detect and prevent abuse, unauthorized access, and fraudulent activity
• Customer Support: To respond to your inquiries and provide technical assistance
• Communications: To send service updates, security alerts, billing notifications, and promotional emails (with opt-out options)
• Legal Compliance: To comply with applicable laws and respond to lawful requests

We do not sell your personal data to third parties.

Proxyon uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for authentication, security, and core functionality
• Analytics Cookies: Help us understand how users interact with our service (Google Analytics, Cloudflare Analytics)
• Performance Cookies: Monitor site performance and uptime

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

We share information only when necessary to operate our service:

We ensure third-party providers comply with applicable privacy standards and use your data only for specified purposes.

We retain personal information only as long as necessary:

• Account Information: Retained while your account is active and for a reasonable period after closure for legal and operational purposes
• Usage Data: Anonymized and aggregated for performance analysis; identifiable data is deleted or anonymized within 90 days
• Payment Records: Retained for tax and accounting compliance (typically 7 years)

You may request deletion of your data at any time by contacting us at [email protected].

We implement industry-standard security measures to protect your data:

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication and password hashing
• Regular security audits and monitoring
• Access controls and employee training

However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

Depending on your location, you may have the following rights under GDPR, CCPA, and similar regulations:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing activities
• Withdraw Consent: Opt out of marketing communications at any time

To exercise your rights, contact us at [email protected]. We will respond within 30 days.

We may send you:

• Transactional Emails: Account notifications, billing updates, security alerts (cannot be disabled)
• Promotional Emails: Product updates, feature announcements, special offers (you can opt out anytime)

You can manage email preferences in your account dashboard or by clicking "unsubscribe" in any promotional email.

Proxyon operates globally. Your data may be processed and stored in the United States, Canada, or other jurisdictions where our infrastructure and service providers are located.

We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and compliance with GDPR and CCPA principles.

If you are located in the European Economic Area (EEA), your data may be transferred outside the EEA only with adequate protections.

Proxyon is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a minor has provided us with personal data, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

Changes take effect when posted on this page. We will notify you of material changes via email or dashboard notification.

Continued use of Proxyon after changes constitutes acceptance of the updated policy.